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Professional Services

Vision Chain offers a variety of consulting and support services to help our customers get the most from their Vision Chain demand signal repositories.  Whether you need technical help or business support, we provide the expertise needed to solve your problems quickly and thoroughly.

Let us know how we can help you!

Contact Us

Questions? We'd love to hear from you.

202.459.4100

info@visionchain.com

Managed Business Services

Want a Vision Chain expert on your team?  With Managed Business Services, you are assigned a dedicated business consultant to work directly with your team.  Our people become an extension of your team, helping you quickly achieve the analytical results that keep you in front of your competition.

With our Managed Business Services program, your team just got more efficient.  This service includes the following:

  • Development of metrics to support your analytical needs
  • Build-out of reports and visualizations
  • Integration of end-user data via Excel and other methods
  • Conversion of business needs into ready-to-use solutions
  • Implementation of best-practices reporting methodologies, insights sharing, and software usage
  • Evaluation and improvement of existing analyses to take advantage of all software features
Managed Application Services

Your Vision Chain support team might have the business and production support bases covered, but want help keeping the Vision Chain software platform up to date and in top shape.  Our Managed Application Services program meets this need.

With our Managed Application Services program, we take care of software maintenance for you.  This service includes the following:

  • Evaluation, planning and deployment of all software updates and versions in your environment.
  • Establishment of update cycles that conform to your internal system upgrade schedules and business team needs.
  • Performance tuning and optimization on an as-needed basis.
  • Regular evaluation of the utilization of your system and clear guidance on how usage trends will affect future systems planning.
  • Capacity analysis and planning with your database, hardware, storage, operating system, and network teams to eliminate surprises when you get those next three category captaincies!
Managed Production Services

Large production Vision Chain systems typically have between 30 and 150 individual data feeds.  Our production support staff can run your on-premises production system for you, allowing you to enjoy the benefits of running the system within your four walls without having to train your staff on all the details.

With our Managed Production Services program, you sit back while we do the heavy lifting.  This service includes the following:

  • 24x7 monitoring and management of production operations
  • Direct resolution of production issues
  • Implementation of production processes that comply with your policies and procedures
  • Tight coordination with your database, hardware, storage, operating system, and network teams to ensure maximum uptime and performance
SaaS (Software as a Service)

Our zero-footprint web-based SaaS solution allows you to bring Vision Chain capabilities to your end users immediately with no internal IT staff ramp-up.  We take care of everything with our own EDI infrastructure, servers, and Keystone platform software - all your users need to do is login with a username and password.
A distinctive benefit of our SaaS program is that we run the same exact software on our SaaS clusters that would also be running in your own datacenter.  So migration from SaaS to on-premises deployment is straightforward and your users will not need to be retrained.

With our SaaS program, we take care of everything for you.  This service includes the following:

  • Web and Excel access to Vision Chain software and tools
  • Software deployment as simple as emailing a username and password to your users
  • Production software support and maintenance at no extra cost
Consulting Services

Our product experts are available to get you up and running on Vision Chain as well as to help you with future Vision Chain-related projects.  Consulting Services provides both business and technical consulting help and also provides the project management and IT coordination that is necessary for successful projects.  Our consultants are highly knowledgeable about both Vision Chain software and the data integrations that happen as part of implementing a demand signal repository.

With Vision Chain Consulting Services, your project will be a success - guaranteed.  This service includes the following:

  • Business and technical consulting help
  • Creative problem solving and incorporation of learnings along the way so that your project is a success by all measures
  • Peering with people in your organization so that you are comfortable with the work done and any ongoing work that your staff will need to do
Quotes and Notes

"Enhancements within Vision Chain 3.2 will allow us to streamline the process of aligning retailer data so we can get to product insights faster."

- Category Manager, Dr Pepper Snapple Group, Inc.

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